Refund & Cancellation Policy

Refund:

The company shall not refund the client for any days during which his, or her, storage space was unoccupied during the term of the storage space rental agreement.

Refundable security deposits will be issued within seven working days from the check-out date.

Refunds will be done only through the Original Mode of Payment.

Cancellation:

For storage services:

• The company requires a cancellation notice of 48 hours ahead of the scheduled move-in date in case the renter’s belongings were not yet present in the company’s facility.
• For local and international moving services:
  • Cancellation/ Postponement 6 to 5 days prior to the move: 40% of the total charge;
  • Cancellation/ Postponement 4 to 2 days prior to the move: 60% of the total charge;
  • Cancellation/ Postponement 1 day prior to the move: 80% of the total charge; &
  • Cancellation/ Postponement without any prior notice: 100% of the total charge.